FAQ

I have forgotten my password
RESET MY PASSWORD To reset your password in Delogue: 1) Click "Problems login in? Forgot your password?" as shown in the image bel...
Wed, 24 May, 2017 at 12:36 PM
How to clear cache
CLEAR YOUR BROWSER'S CACHE When facing problems running your account, try to first clear your browser's cache. Follow our guidelines f...
Fri, 9 Jun, 2017 at 3:27 PM
How to activate your invitation to Delogue
ACTIVATING YOUR DELOGUE INVITATION   Once you have received the activation email from Delogue: 1) Click on the link - or copy and paste the link in...
Fri, 16 Jun, 2017 at 12:36 PM
Don't know how to login
HOW TO LOGIN IN DELOGUE 1) Open your favorite browser, type in the URL: my.delogue.com and hit Enter NOTE: If you are in China or the ...
Fri, 27 Oct, 2017 at 1:57 PM
Change password
CHANGING YOUR DELOGUE PASSWORD It could happen that one day you want to change your Delogue password. To do so: 1) Click on your username, on ...
Fri, 27 Oct, 2017 at 2:00 PM
Problems with login and navigating Delogue
Do you have problems with the speed on Delogue? Is the performance not what you expected? Or does Delogue look strange on your screen? If yes, some of t...
Thu, 3 Aug, 2017 at 9:13 AM
Images not appearing when printing
PRINTING A PAGE (THUMBNAIL VIEW) When printing a thumbnail view page, it is important to enable the option for 'Print background color and im...
Thu, 3 Aug, 2017 at 9:17 AM
Style color not appearing in sample request
STYLE COLOR ON SAMPLE REQUEST If a style color is inactive in the item list, it won't appear when creating sample requests. Let's see ho...
Wed, 31 May, 2017 at 1:35 PM
Why are sample requests canceled
WHY ARE SAMPLE REQUESTS CANCELED Sample requests are only canceled for the following 3 reasons: 1) When a new measurement chart is imported 2) Styl...
Wed, 26 Jul, 2017 at 2:16 PM
Cannot select user in dropdown - user not active
FINDING USERS IN DELOGUE If you want to add a contact person to a style or item or if you are about to notify someone but can't find the ...
Wed, 31 May, 2017 at 1:39 PM