YOU KNOW YOU HAVE BEEN INVITED TO DELOGUE - BUT YOU DO NOT GET ANY EMAILS


Make sure you have activated your Delogue account.


Make sure it is the correct email address that has been used in Delogue.

Ask your Company Admin.


If you are a Supplier ask your Customer if they are using the correct email address.


If that was not the problem - make sure to check your Spam folder. Emails might end up there.


If none of these options helped please contact us at support@delogue.com 



YOU HAVE SENT NOTIFICATIONS TO YOUR SUPPLIER - BUT THEY NEVER GET THEM


First of all - you should tell your Supplier to check their Spam folder - if the emails from Delogue is in there - they should make sure to mark them as NOT spam.


Users of NetEase Enterprise Email can contact Netease on kf@qiye.163.com with the original mail - ask them to whitelist the service@delogue.com email.


If that didn't do the trick - please check if the email address to your Supplier is correct and that the Supplier you are notifying is actually marked as Active.


If they still don't get the notifications - then please make sure that your Suppliers email provider has white listed the domain delogue.com and make sure that they have the email address service@delogue.com on their white list too. 


You will have to inform your Supplier about this. So your Supplier can contact their email provider.



We do know that some - especially Chinese email providers - marks emails from service@delogue.com as spam without any reason. Sometimes they claim the the emails contain illegal content.